Privacy Policy

Introduction

FlexiSurvey ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our survey platform and services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username and password)
• Payment and billing information
• Survey data and responses
• Communications with our support team

Automatically Collected Information

When you use our services, we automatically collect:

• Device and browser information
• IP address and location data
• Usage statistics and analytics
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Analyze usage patterns and optimize user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

Data Sharing and Disclosure

We may share your information in the following circumstances:

• With your consent: We may share your information when you give us permission
• Service providers: Third-party vendors who perform services on our behalf
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, sale, or acquisition

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response and breach notification procedures

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your data
• Opt-out: Unsubscribe from marketing communications

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 30 days, unless we are required by law to retain it longer.

Email delivery records

When you send invitations, survey campaigns, or other notifications through FlexiSurvey, we retain a record of each email delivery for 90 days from the date of sending. This record includes the recipient address, subject line, send timestamp, delivery status (sent / delivered / bounced / failed / opened / clicked), and the email body. After 90 days, these records are automatically and permanently deleted.

The email transport provider, Resend , also retains its own delivery records. Please see Resend's privacy policy for details on third-party retention.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as Standard Contractual Clauses.

GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Our lawful bases for processing your data include:

• Performance of a contract with you
• Compliance with legal obligations
• Your consent (which you may withdraw at any time)
• Our legitimate business interests

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: