Terms of Service

Agreement to Terms

By accessing or using FlexiSurvey ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

Use License

FlexiSurvey grants you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes, subject to these Terms. You may not:

• Modify, copy, or create derivative works of the Service
• Reverse engineer or attempt to extract the source code
• Remove, alter, or obscure any proprietary notices
• Use the Service for any illegal or unauthorized purpose
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any portion of the Service

Account Registration

To access certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept all responsibility for activities under your account
• Notify us immediately of any unauthorized use of your account

Subscription and Billing

Subscription Plans

FlexiSurvey offers various subscription plans with different features and pricing. By subscribing, you agree to pay the applicable fees for your selected plan.

Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• We may change our fees upon 30 days' notice
• Failure to pay fees may result in suspension or termination of your account
• You authorize us to charge your payment method automatically for recurring fees

Cancellation and Refunds

You may cancel your subscription at any time. Cancellations will take effect at the end of the current billing period. We do not provide refunds for partial months or years, except as required by law.

Email delivery record retention

Email delivery records (recipient, subject, status, timestamp, body) are retained for 90 days then automatically purged. Customers needing longer retention for compliance should contact support.

Content and Data

Your Content

You retain all rights to the content you create using the Service, including surveys, questions, and responses ("Your Content"). You grant FlexiSurvey a worldwide, royalty-free license to use, store, and process Your Content solely to provide the Service.

Content Responsibility

You are solely responsible for Your Content and agree that it will not:

• Violate any laws or regulations
• Infringe on intellectual property rights of others
• Contain malicious code or viruses
• Harass, threaten, or harm others
• Collect sensitive personal information without consent

Data Backup

While we maintain regular backups, you are responsible for maintaining your own backup copies of Your Content. We are not liable for any loss or corruption of Your Content.

Service Availability

We strive to provide 99.9% uptime but do not guarantee uninterrupted access to the Service. We may modify, suspend, or discontinue any part of the Service at any time with or without notice. We are not liable for any modification, suspension, or discontinuation of the Service.

Intellectual Property

The Service and its original content (excluding Your Content), features, and functionality are owned by FlexiSurvey and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

Limitation of Liability

To the maximum extent permitted by law, FlexiSurvey shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use the Service
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from the Service
• Any bugs, viruses, or similar items transmitted through the Service by any third party
• Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service

Indemnification

You agree to defend, indemnify, and hold harmless FlexiSurvey and its affiliates, officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses arising from: (i) your use of the Service; (ii) your violation of these Terms; (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that Your Content caused damage to a third party.

Dispute Resolution

Informal Resolution

If you have any concern or dispute about the Service, you agree to first try to resolve the dispute informally by contacting us at support@flexisurvey.net.

Binding Arbitration

If the parties are unable to resolve a dispute through informal negotiations, the dispute will be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in English and held in [Your State/Country].

Class Action Waiver

You and FlexiSurvey agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service and cancel your subscription. All provisions of the Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

Contact Us

If you have any questions about these Terms, please contact us: