Government and public sector
Run public consultation and service feedback with broader reach and clearer accountability
Combine self-service web participation with assisted and offline collection, multilingual delivery, controlled review and traceable reporting.
Public-sector engagement carries an obligation private surveys do not: the people you reach have to look like the people you serve. FlexiSurvey is built so a consultation can be delivered the way a constituency actually lives, across six languages with right-to-left support for Arabic, on native iOS and Android apps that capture responses offline in the field, and on desktop, tablet and mobile web as first-class surfaces. Where citizens have no device or connectivity, a field worker collects on their behalf, so participation reflects the population rather than the digital divide.
Governance is how the platform is built, not a procurement add-on: access is governed by role-based permissions and, beneath that, by database-enforced tenant isolation, so even a query that forgot its filter returns zero rows rather than leaking across agencies. Organisational units model your real hierarchy, ministry to region to office, so a district team sees its own data and an oversight function sees across the structure.
When a committee, auditor or council asks how a finding was reached, the answer is in the system: audit logging records who changed what and when. Respondent experiences are designed and tested against WCAG 2.1 AA criteria, with automated axe-core checks in our CI pipeline; the accessibility statement covers current coverage and known limitations. Production runs on AWS in the United States (us-east-1), a single region, and the inference engine computes design-based statistics on FlexiSurvey's own secure infrastructure rather than shipping your data to a third-party service. We state hosting facts plainly rather than implying residency options that do not exist.
Who this is for
- Ministries and national agencies running public consultations
- Municipalities and local authorities measuring service delivery
- Public health and social services collecting programme feedback
- Oversight and regulatory bodies conducting evaluations and reviews
The pain we solve
If any of these sound familiar, FlexiSurvey was built with your team in mind.
Consultations that only reach the already-connected
Desktop-only forms in a single language exclude the communities public services are meant to serve. Participation data skews, and so do policy decisions.
Accessibility as an afterthought
Screen-reader behaviour, keyboard navigation and colour contrast, often missing or broken. Not just a user problem, but a legal one in many jurisdictions.
Procurement and vetting hurdles
Public procurement vets vendors hard and asks precise questions about controls and data handling. Generic SaaS often cannot answer them with evidence.
Reporting to parliament or council
Oversight bodies want breakdowns by district, language and demographic, with a plain-language summary. Most tools produce spreadsheets, not reviewable reports.
How FlexiSurvey fits
Capabilities we lean on hardest for this kind of work.
Reach beyond the already connected
Offer responsive web surveys and field-assisted, offline collection for communities that face device, connectivity, language or accessibility barriers, so a consultation reflects the whole population rather than only those who are easy to reach.
Manage consultation as a controlled process
Separate authoring, review, publication and analysis responsibilities, and organise data by agency, programme, region or office while preserving authorised oversight across the structure.
Produce evidence that can be reviewed
Keep questionnaire versions, approvals, response periods, exclusions, analysis definitions and report outputs linked to the consultation record, and export the full audit trail when a committee asks how a finding was reached.
State accessibility and hosting precisely
Respondent experiences are designed and tested against WCAG 2.1 AA criteria, with automated axe-core checks in CI and an accessibility statement covering coverage and known limitations. Hosting is a single AWS region in the United States (us-east-1) with encrypted backups, stated plainly rather than as generic residency language.
Typical outcomes
What teams like yours usually report in the first few months.
Broader participation
Mobile, offline and minority-language support reach communities desktop forms miss.
Accessibility tested in CI
Automated axe-core checks run against key pages on every build, so accessibility is verified continuously, not retrofitted.
Defensible to oversight
Linked versions, approvals and an exportable audit trail mean scrutiny finds answers, not gaps.
Related capabilities
Want to go deeper on any of these? Jump straight to the feature page.
Discuss a pilot consultation or service-feedback programme
Tell us what you need to run, from a service-quality pulse to a large consultation, and we will scope a pilot with the accessibility and governance your oversight bodies expect.
Talk to our team