For enterprise CX
Customer feedback that actually reaches the people who can act
NPS, CSAT, CES, relationship and transactional surveys β delivered across channels, routed to the right team, closed out with accountability. One platform, not a stack of plug-ins.
Who this is for
- CX and Voice-of-Customer teams at mid-market and enterprise companies
- Operations leaders who need feedback to actually drive process change
- Customer success teams running account-health pulses and renewal signals
- Retail, hospitality, financial services β anywhere CX touches frontline staff
The pain we solve
If any of these sound familiar, FlexiSurvey was built with your team in mind.
Responses land, then sit
Surveys collect plenty of data. Closing the loop β routing a detractor to someone who will actually call them β is where most programmes fall apart.
NPS without driver analysis
A headline score is meaningless without knowing what moves it. Most tools stop at the number; you end up exporting to Excel to figure out the "why".
Channels in silos
Email, SMS, web intercept, and QR-code-in-store each live in their own tool. Unifying responses across channels per customer is a data-engineering problem you shouldn't have.
Frontline never sees the feedback
The team that could act β store manager, account owner, support lead β is usually last to see the feedback, if they ever do. Dashboards for executives, blindness for operators.
How FlexiSurvey fits
Capabilities we lean on hardest for this kind of work.
NPS analytics with driver correlation
Every NPS survey gives you the score, the trend, and the drivers that correlate with promoters and detractors. Benchmark against your industry. Slice by segment without exporting.
Close-the-loop workflow
Detractor responses trigger assignments to named owners with SLA timers. Webhooks push to your CRM or ticketing system. The feedback loop closes because someone's on the hook for it.
Cross-channel delivery
Email (Resend), SMS (Twilio), QR/in-store kiosks, web intercept, and embedded widget β all from one campaign definition. Response attribution per customer is unified automatically.
Dashboards for the frontline, not just execs
Role-scoped dashboards mean a store manager sees their store's feedback, an account owner sees their accounts'. Context at every level of the org β not just the CX centre of excellence.
Typical outcomes
What teams like yours usually report in the first few months.
Higher response rates
Multi-channel + mobile + short forms increase response rates vs email-only programmes.
Faster time to action
Close-the-loop workflow turns feedback into open tickets with owners and SLAs automatically.
Frontline engagement
Dashboards tailored per role mean the people who can act actually see the signal.
Related capabilities
Want to go deeper on any of these? Jump straight to the feature page.
Want NPS that doesn't just sit there?
Let us walk you through a sample close-the-loop run: detractor flag, assignment, SLA, and the dashboard the frontline sees.
Talk to our team