Analysis & follow-through

From response to decision, without leaving the platform

NPS drivers, statistical tests, AI insights, sentiment and text analysis, and close-the-loop workflow. Analyse and act on the same data β€” no export round-trip.

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Analytics dashboard β€” NPS trend, drivers, segment comparison
7+
Statistical tests built in
Real-time
NPS / CSAT / CES analytics
AI
Anomaly + theme extraction
Close-loop
Detractor routing + SLAs

What you can do

4 pillars β€” each one expanded further down with bullets and a screenshot.

NPS drivers

Score, trend, segment comparison and driver correlation in one view.

Real statistics

t-test, Mann-Whitney, χ², Pearson, Spearman β€” with confidence intervals.

AI insights

Anomaly detection, trend forecasting, sentiment + theme extraction.

Close-the-loop

Detractor flags routed to owners with SLAs, reminders and CRM webhooks.

NPS analytics that answer "why"

  • Promoters / passives / detractors with trend over time
  • Driver correlation β€” what moves the score
  • Segment comparison: compare NPS by product, region, plan, cohort
  • Industry benchmark comparison built in
NPS dashboard β€” score, trend, drivers, segments

Real statistical analysis

  • Descriptive stats: mean, median, mode, std dev, quartiles, skewness, kurtosis
  • T-test, Mann-Whitney U, chi-square, Pearson, Spearman β€” in-platform
  • Confidence intervals at configurable levels (90%, 95%, 99%)
  • Sample-size power analysis before you field
Statistics panel β€” confidence interval and significance test output

AI-driven insights

  • Anomaly detection with configurable sensitivity
  • Linear-regression trend analysis with RΒ² reporting
  • 7-day forward predictions with confidence decay
  • Sentiment analysis and theme extraction on text responses
AI insights panel β€” anomaly alerts and theme extraction

Close-the-loop workflow

  • Flag detractors and route them to assigned owners
  • SLA timers, reminders, and completion tracking
  • Webhooks push events to your CRM or ticketing system
  • Custom dashboards per role β€” frontline sees their own, execs see theirs
Close-the-loop board β€” assignments with SLA countdown

How it works

The typical flow from setup to output.

1

Responses land

From web, mobile, SMS, QR, or widget β€” all responses arrive in one place.

2

Analytics run automatically

NPS, stats, sentiment, and anomaly detection are computed in real time.

3

Action gets assigned

Triggers fire on rules you set: detractor β†’ CX lead, low score β†’ store manager, open text mentioning "billing" β†’ support.

Plays well with

Adjacent capabilities and solution pages you might want to read next.

Survey design

Build questions that feed clean analysis.

Multilingual delivery

Slice results by language.

Access & governance

Role-scoped dashboards per team.

For enterprise CX

See the full close-the-loop story.

Want to see a close-the-loop demo?

We'll run a detractor flag end-to-end: rule, assignment, SLA, frontline dashboard. About 20 minutes.

Talk to our team